Terms of Service

Version 2026-08-21 · Effective August 21, 2026

The short version. Cubbi is software that records who dropped a child off and who collected them. You stay responsible for the children in your care and for meeting your licensing obligations — Cubbi is a tool, not a regulator, and not a guarantee. Paid plans are month to month, you can cancel any time, and you can export your data whenever you want. This summary is here to be readable; the sections below are the actual agreement.

1. This agreement

These Terms are a contract between Cubbi (“Cubbi”, “we”, “us”) and the organization that creates a Cubbi account (“your Club”, “you”). By creating an account, ticking the box that says you accept these Terms, or using the service, you agree to them. If you are accepting on behalf of an organization, you confirm you are authorized to bind it.

These Terms apply to everyone who uses Cubbi through your Club, including your staff, and to parents and guardians who use the parent portal.

2. What Cubbi is — and what it is not

Cubbi provides a hosted sign-in and sign-out system for childcare and similar programs: a door kiosk, a live roster of who is present, pick-up authorization and codes, attendance records and reports, a parent portal, and — on some plans — messaging, events and exports.

Cubbi is not:

A substitute for supervision. Nothing in Cubbi supervises a child. Your staff do. A screen saying a child is signed in is a record, not a headcount.
A guarantee of licensing compliance. Cubbi produces records that are designed to help you meet common licensing requirements, including a daily attendance register with dates of birth. Requirements differ by province and by licence, and they change. You remain solely responsible for knowing and meeting yours, and for checking that what Cubbi produces satisfies your licensor.
An emergency service. Alerts and notifications are sent on a best-effort basis over email and push. Never rely on Cubbi to reach someone in an emergency — use a phone.
Your only copy. Keep a paper fallback for the door. Internet connections, tablets and servers all fail, and a licensed program needs to be able to run a morning without us.

3. Accounts, approval and security

New Clubs are reviewed and approved by Cubbi before they go live. We may decline or delay an application at our discretion, and we will tell you if we do.

You are responsible for:

The accuracy of the information you give us at signup, including your licence or registration number.
Keeping usernames, passwords, kiosk links and pick-up codes confidential, and for everything done under your accounts.
Who you grant staff access to, and removing access promptly when someone leaves.
Telling us without delay at cubbi@cubbitime.com if you believe an account or kiosk link has been compromised.

You must be at least the age of majority in your province to hold an account. Children do not hold Cubbi accounts.

4. Your records, and who is responsible for them

The child, guardian and staff records in your Cubbi account belong to your Club, not to us. Your Club is the organization accountable for that personal information. Cubbi holds and processes it on your instructions, to provide the service and for no other purpose. We do not sell it, we do not rent it, and we do not use it to train machine-learning models.

By using Cubbi, you confirm that:

You have the authority and the necessary consent from parents and guardians to enter their information, and their children’s information, into Cubbi. Obtaining that consent is your responsibility, not ours.
You will keep the records accurate, and correct them when you learn they are wrong.
You will only access records you have a legitimate reason to access.

How we handle personal information — including children’s — is set out in the Privacy Policy, which forms part of these Terms.

Export and deletion. You can export your data at any time while your account is active. If you close your account, you may ask us to delete your data and we will do so within 30 days, except where we are required to retain something by law. See the Privacy Policy for details.

5. Acceptable use

You agree not to:

Use Cubbi for anything unlawful, or to harass, endanger or discriminate against anyone.
Enter personal information about a child or family you have no lawful reason to hold.
Attempt to access another Club’s data, probe or bypass our security, or test the service for vulnerabilities without our written permission.
Scrape, resell, white-label or sublicense the service.
Upload malware, or content that infringes someone else’s rights.
Place a photo of a child in Cubbi without the consent of their parent or guardian.

If you find a security problem, please report it to cubbi@cubbitime.com. We will not pursue you for a good-faith report made without accessing other people’s data.

6. Plans, fees and billing

Free plan. The Home plan is free, and the core sign-in, pick-up and attendance-register features are never paywalled. We may change what the free plan includes, but we will give at least 30 days’ notice by email before reducing it, and existing records always stay exportable.
Paid plans are billed in advance, in Canadian dollars, by monthly or annual subscription, and renew automatically until cancelled.
Payments are processed by Stripe. Cubbi never receives or stores your full card number. Stripe’s own terms apply to the payment itself.
Taxes. Prices shown exclude applicable sales taxes (GST/HST), which are added at checkout where they apply.
Failed payments. If a payment fails we will retry and email you. Your account keeps working during a short grace period. If it stays unpaid, paid features may be turned off and the account returns to the free plan — your records are not deleted for non-payment.
Price changes. We will give at least 30 days’ notice by email before a price increase affects you, and you can cancel before it takes effect.

7. Cancellation and refunds

In plain terms: cancel whenever you like, from inside the app. You keep the plan until the end of the period you already paid for. If Cubbi was broken, or you were charged by mistake, email us and we will refund you.

Cancelling

You can cancel a paid plan at any time from Billing & plan in your admin dashboard. There is no contract term, no cancellation fee, and no notice period. Cancellation takes effect at the end of the billing period you have already paid for; until then you keep your plan’s features. After that your Club drops to the free Home plan. Your records are not deleted.

Refunds

Subscription fees are otherwise non-refundable, including for partial months and for periods where you did not use the service. We will, however, issue a refund in these cases:

Billing errors. If you were charged the wrong amount, charged after cancelling, or charged twice, we refund the difference in full.
Extended outage. If Cubbi is unavailable for more than 24 consecutive hours because of a fault on our side, we refund that month on request.
Annual plans, within 30 days. If you buy an annual plan and ask within 30 days, we refund it in full.
First paid month. If you upgrade and tell us within 30 days that Cubbi is not right for your Club, we refund that first payment.

Ask by emailing cubbi@cubbitime.com from the address on your account. Approved refunds go back to the original payment method, normally within 5–10 business days. Outside these cases we will still look at what happened and use our judgment — tell us.

8. Availability and support

We work hard to keep Cubbi running, but we do not currently offer a guaranteed uptime commitment or a service level agreement. The service is provided on an “as available” basis. We may take it down for maintenance, and we will try to do that outside typical drop-off and pick-up hours.

This is exactly why the Terms tell you to keep a paper fallback at the door. Please plan for the possibility that Cubbi is unreachable on a given morning.

Support is by email at cubbi@cubbitime.com and through the support form. We aim to respond within one business day. We do not currently offer telephone or after-hours support.

9. Suspension and termination

You may stop using Cubbi and close your account at any time. We may suspend or terminate an account if you materially breach these Terms, if we are required to by law, or if an account is being used in a way that puts children, other Clubs or the service at risk. Except where the risk is immediate or the law prevents it, we will give you notice and a reasonable chance to put things right first.

If we terminate your account other than for a breach by you, we refund any fees you have paid for service you have not received. In every case, we will give you at least 30 days to export your data before it is deleted.

10. Intellectual property

Cubbi — the software, design, and the Cubbi name and logo — is ours, and using the service does not transfer any of it to you. We grant you a non-exclusive, non-transferable right to use Cubbi while your account is in good standing. Your data, your Club’s name and logo, and any content you upload remain yours; you grant us only the permission needed to host and display it back to you, and to make backups.

If you send us feedback or a feature suggestion, we may use it without owing you anything for it.

11. Disclaimers

Except as expressly stated in these Terms, and to the fullest extent the law allows, Cubbi is provided “as is” and “as available”, without warranties of any kind — express, implied or statutory — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that records or notifications will always be delivered.

Some jurisdictions do not allow the exclusion of certain warranties or of consumer rights. Nothing in these Terms removes a right you have that cannot legally be removed, and nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, or loss of goodwill, arising out of or relating to these Terms or the service, even if advised such damages were possible.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the service is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).

This limit is a fundamental part of the bargain between us and reflects that Cubbi is priced as low-cost software — including a free tier — rather than as an insured safety service. It is also why sections 2 and 8 are written as bluntly as they are. Subject to the paragraph in section 11 about rights that cannot be excluded, this limit applies to every kind of claim, whether in contract, tort or otherwise.

13. Indemnity

You agree to defend and indemnify Cubbi against third-party claims arising from your use of the service in breach of these Terms or the law, including a claim that you entered a person’s information into Cubbi without the consent or authority to do so. We will tell you promptly about any such claim and let you control the defence, and we will not settle it without your agreement.

14. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’ notice by email to your account’s admin address and update the version at the top of this page. Continuing to use Cubbi after a change takes effect means you accept the new Terms; if you do not, you may cancel and we will refund any prepaid fees for service you have not received. We keep a record of which version of these Terms each Club accepted, and when.

15. General

Governing law. These Terms are governed by the laws of the Province of Newfoundland and Labrador, Canada, and the courts there have exclusive jurisdiction — without affecting any right you have to bring a claim in your own province where the law gives you one.
Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the service.
Severability. If part of these Terms is unenforceable, the rest still applies.
No waiver. Not enforcing something once doesn’t mean giving it up.
Assignment. You may not assign these Terms without our consent. We may assign them to a successor if Cubbi is sold or reorganized, on notice to you.
Force majeure. Neither of us is liable for a failure caused by something genuinely outside our reasonable control.

16. Contact

Cubbi
General and billing: cubbi@cubbitime.com
Privacy: cubbi@cubbitime.com